Can I synch public folders on my BlackBerry?

Dan Cunningham — Tue, 06 Jan 2009 10:48:00 GMT

Abstract:

Question:

Answer:

Yes but only using the BB Desktop management software and a USB cable. By default BB only syncs with the primary Inbox, Calendar, Contacts, etc… In order to synchronize non-default subfolders you need tell the BlackBerry Enterprise Server to do so. Refer to the following instructions on syncing a public contact folder, which can be applied to other types of public folders as well:

Synching a Public Contact Folder:

You first have to disable wireless synchronization of your contacts as you can only sync public folders with your device using the desktop client:

How do I backup my BlackBerry device?

Dan Cunningham — Tue, 06 Jan 2009 10:33:00 GMT

Abstract:

Question:

How do I backup my BlackBerry device?

Answer:

Download and install the BB desktop management software from this link (select the latest ENG version with Roxio Media Manager):

http://na.blackberry.com/eng/services/desktop/

To backup the BB device follow this link (Note you will need to back up pictures with the Media manager separately):

http://www.netvigour.com/support and request that the BlackBerry Activation password be reset on your account.

2. After recieving a reply from NetVigour support staff go to Settings on the new device.

3. Then select Options, Advanced Options, and then Enterprise Activation

4. Enter your full email address and the activation password of "netvigour" without quotes

5. Hit the track wheel/ball and select Activate

6. Within a minute or so you should see verifying Encryption and Encryption verfied, then waiting for serveices and services recieved.

7. After the intializing of all the folders of the mailbox you should get "Activation Complete"

Note: if you recieve the message "an error has occured contact you system administrator" or "failed to contact the activation server" this means that the activation password needs to be reset and or your wireless provider did not correctly transfer the data plan to your new device

Can my BlackBerry device work with an external POP account in addition to my BES account with NetVigour?

Dan Cunningham — Tue, 06 Jan 2009 10:12:00 GMT

Abstract:

Question:

Can my BlackBerry device work with an external POP account in addition to my BES account with NetVigour?

Answer:

Yes, you can use BlackBerry Internet Service (provided by your wireless carrier) to set up additional POP accounts on your BlackBerry device even though you are using the device with our BlackBerry Enterprise Server. Contact your wireless carrier for details on setting up BlackBerry Internet Service as each carrier is different.

Can two BlackBerry devices be linked to the same Exchange mailbox?

Dan Cunningham — Tue, 06 Jan 2009 10:11:00 GMT

Abstract:

Question:

Can two BlackBerry devices be linked to the same Exchange mailbox?

Answer:

The answer from RIM to this question can be found in the below kb article.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10008&sliceId=SAL_Public&dialogID=151618731&stateId=0%200%2070521648

What do I do if deleting an item on my BlackBerry does not delete the item on my Exchange mailbox?

Dan Cunningham — Tue, 06 Jan 2009 10:11:00 GMT

Abstract:

Question:

What do I do if deleting an item on my BlackBerry does not delete the item on my Exchange mailbox?

Answer:

On your handheld, go to Messages, then click the track wheel and go to Options. Under Options, choose Email Reconciliation. For Delete On, make sure that the value is "Mailbox & Handheld".

Can I wirelessly synch subfolders of my inbox on my BlackBerry?

Dan Cunningham — Tue, 06 Jan 2009 10:10:00 GMT

Abstract:

Question:

Can I wirelessly synch subfolders of my inbox on my BlackBerry?

Answer:

Yes you can select specific folders for redirection directly on the device by folowing the below steps:

1. From within the Message Folder on the device hit the menu button

2. Select Options and then Email Settings.

3. Hit the menu button and then select Folder Redirection.

4. Put a checkmark in the box next to any and all subfolders that you want to wirelessly synch and be sure to have the Inbox checked.

5. Click the track wheel/trackball and save your changes.

When you get something that leaks through and it is definitely spam, please attach one or more examples to a new email (do NOT forward them) and send that email to spam@netvigour.com. This will go directly to Postini for further analysis so that they can tweak/update their filters to accommodate a new spam outbreak. This is the most effective technique to mitigate new spam attacks.

How do I establish a VPN connection to NetVigour?

Andrew Uzarowski — Sat, 11 Oct 2008 11:02:00 GMT

Abstract:

Question:

How do I establish a VPN connection to NetVigour?

Answer:

NetVigour supports inbound PPTP VPN connections from most any Windows, Macintosh, or other common operating system (including Linux). Instructions for Windows Vista and Windows XP are shown below:

Windows Vista:

Open up the Start menu, then right-click on "Network" and choose Properties. This will open the "Network and Sharing Center".
Next, click the link "Connect to a network" in the left-hand pane of the Network and Sharing Center window. This will start the "Set up a connection or network" wizard as shown below:
Highlight "Connect to a workplace" and click Next.
On the next screen, click "Use my Internet connection (VPN)":
On the next screen, enter "vpn.netvigour.com" as your Internet address. Then, enter an easy to remember name for this connection such as "VPN to NetVigour". Finally, check the box titled "Don't connect now; just set it up so I can connect later" and click Next.
On the next screen, enter your username and password. For most users, this will be your full email address and the password you use to log on to Microsoft Outlook unless otherwise specified. Check the box titled "Remember this password" and click Create.
In order to use a Microsoft Access (.mdb) database with a website, you must give "Full Control" permission to the folder that contains the .mdb file. This is because Microsoft Access needs to be able to write a temporary file in this location to run successfully. To do this, click the gold padlock icon next to the "App_Data" folder you created in Step #1 above within the File Manager in the Plesk control panel.
Now that you are on the "Setting up Access Permissions" screen, highlight the "Plesk IIS User" account shown on the left of the screen. Then, check the Allow Full Control checkbox on the right-hand side of the screen and click OK.
You should now be able to reference your Microsoft Access database from code successfully.

How do I setup ActiveSync on my iPhone?

Andrew Uzarowski — Sat, 04 Oct 2008 18:26:00 GMT

Abstract:

Question:

How do I setup ActiveSync on my iPhone?

Answer:

First upgrade your phone to iPhone OS 2.0 if necessary.

Step One

Go to Settings -> Mail -> Add Account

Choose Exchange

Enter your Email Address.

For your username, enter your full email address (username@domain.com).

Enter your Password

Hit Next, wait a few seconds while the iPhone attempts to make a connection to your Exchange server. If the attempt fails, the iPhone will ask for your Exchange Server Address

Enter your Exchange Server Address

Exchange 2007 cistomers use: exchange1.netvigour.com

Exchange 2003 customers use: mail.netvigour.com

Hit Next

http://www.netvigour.com/support.

Please use the folling related link to determine what the external IP address of your network is, and contact you network administrator to find out out if it is static or dynamic.

How do I import or export rules using Outlook?

Dan Cunningham — Mon, 15 Sep 2008 08:01:00 GMT

Abstract:

Question:

How do I import or export rules using Outlook?

Answer:

http://office.microsoft.com/en-us/outlook/HP052429261033.aspx

Set up Outlook 2007 for Hosted Microsoft Exchange 2007

Andrew Uzarowski — Wed, 03 Sep 2008 01:28:00 GMT

Abstract:

Set up Outlook 2007 for Hosted Microsoft Exchange 2007

Prerequisite: Before following the Outlook setup instructions below, your system administrator should have created an autodiscover DNS record. If you are unsure whether this has been completed or need instructions for setting up your organization's autodiscover DNS record, see these instructions: http://kb.netvigour.com/kb/article.aspx?id=10115.

The following setup instructions are for Outlook 2007 running on Windows Vista. Outlook 2007 running on Windows XP setup should be very similar.

Setting up your Outlook 2007 Profile:

Go to the Start menu and choose Control Panel. Once the Control Panel window is launched, choose Classic View in the upper left-hand corner as shown below. Now, double-click on the Mail icon.
In the Mail Control Panel window that appears, click the Add button to add a new Outlook profile. Give your profile an easy-to-remember name such as your name or email address as shown below. Once you've entered a name for your profile, click OK.
Now, you'll see the Add New E-mail Account wizard. Enter your full name, e-mail address, and password. Then, click Next.

After a few seconds (perhaps as many as 30 seconds), you will be prompted to allow our servers to automatically configure your Outlook settings. Check the box titled "Don't ask me about this website again" and click Allow.

Create an autodiscover record for the Exchange 2007 autodiscover service

Andrew Uzarowski — Thu, 28 Aug 2008 20:15:00 GMT

Abstract:

Create an autodiscover record for the Exchange 2007 autodiscover service

Before you set up Outlook 2007 profiles using the Exchange autodiscover service, your system administrator needs to have created a specific DNS record called a CNAME (sometimes known as "alias") record. Your system administrator should create a CNAME record in DNS that points autodiscover.yourdomain.com to autodiscover.netvigour.com.

You can verify that this autodiscover record has been created properly by issuing the ping command from the command prompt. To launch the command prompt (these instructions assume Windows Vista, although Windows XP is very similar), go to the Start menu, go under All Programs, then Accessories, and choose Command Prompt. Once the black command prompt window has opened, type ping autodiscover.yourdomain.com, where yourdomain.com is the portion of your email address to the right of the "@" symbol, then click Enter. You should see four replies from the IP address 144.202.247.31 as shown below:

If you get any other result, then consult your system administrator or contact NetVigour Technical Support.

Once you've verified that your autodiscover record is in place, you are ready to set up Outlook 2007 profiles for Microsoft Exchange quickly and easily using these instructions: http://kb.netvigour.com/kb/article.aspx?id=10114

What are the features of Outlook 2003 vs. Outlook 2007 and Outlook Web Access 2007?

Dan Cunningham — Thu, 28 Aug 2008 11:09:00 GMT

Abstract:

Question:

What are the features of Outlook 2003 vs. Outlook 2007 and Outlook Web Access 2007?

Answer:

http://www.microsoft.com/exchange/evaluation/featurecomparison.mspx

How do I setup Microsoft Outlook 2003, XP, or 2000 for POP mailbox?

Dan Cunningham — Fri, 22 Aug 2008 14:34:00 GMT

Abstract:

Question:

How do I setup Microsoft Outlook 2003, XP, or 2000 for POP mailbox?

Answer:

To set up Outlook 2003, XP, or 2000 for use with a NetVigour POP mailbox, follow the steps below:

If you've just installed Microsoft Outlook for the first time, you'll likely find an icon for it in your start menu. If so, right-click on the 'Microsoft Outlook' icon and choose 'Properties' to launch the 'Mail' Control Panel as shown below:
Note: Depending on your system's specific configuration, you may instead see the 'Mail Setup' screen when you click 'Properties'. If a window appears with this title, click the 'Show Profiles...' button and proceed to step 3.
Alternately, you may find the 'Mail' icon in 'Control Panel' as shown below. If so, double-click on the icon to launch the 'Mail' Control Panel.

Once you've launched the 'Mail' Control Panel using one of the methods described in the previous steps, click the 'Add...' button, give your new mail profile a meaningful name, and click 'OK':

How do I setup Microsoft Outlook 2003 on Windows XP for NetVigour Hosted Exchange?

Dan Cunningham — Fri, 22 Aug 2008 14:22:00 GMT

Abstract:

Question:

How do I setup Microsoft Outlook 2003 on Windows XP for NetVigour Hosted Exchange?

Answer:

Microsoft Outlook 2003 on Windows XP is the preferred client platform for NetVigour Hosted Exchange services. To set up Outlook 2003 on Windows XP for u

What should I do if Outlook says "disconnected" or "trying to connect"?

Dan Cunningham — Fri, 22 Aug 2008 14:11:00 GMT

Abstract:

Question:

What should I do if Outlook says "disconnected" or "trying to connect"?

Answer:

Try a standard ping test from your desktop to the NetVigour Data center by pinging 144.202.247.20 from your workstation and see if you get replies. Also be sure to ping www.yahoo.com for comparison. If you get "Request Timed Out", then call your ISP or Network Administrator. If you do get replies, check what the average response time is. Reply time is indicated by ms (milliseconds). If you see a number of replies that took much longer than the rest that would usually indicate that you have a poor WI FI connection, but if you are on a wired connection then it may also indicate a possible issue with your network router/modem.

If you are not familiar with how to run a standard ping test, go to the start menu, run, and type, "cmd" (without quotes). Hit OK and this will bring you to a command prompt. Type in: "ping -t 144.202.247.20" without quotes and hit enter. To stop the ping test press <Ctr> and <c> at the same time on your keyboard.

Note: If you get replies to www.yahoo.com b

Link a SharePoint Calendar to Microsoft Outlook

Andrew Uzarowski — Wed, 20 Aug 2008 11:26:00 GMT

Abstract:

Question:

How can I link a SharePoint calendar to Microsoft Outlook?

Answer:

This video tutorial gives you step-by-step guidance on linking a SharePoint calendar to Microsoft Outlook: http://office.microsoft.com/en-us/outlook/HA102433791033.aspx?pid=CH100740861033.

What is the URL for checking my email online?

Dan Cunningham — Tue, 19 Aug 2008 11:49:00 GMT

Abstract:

Question:

What is the URL for checking my email online?

Answer:

The URLs for accessing your mailbox online through Outlook Web Access (OWA) are https://mail.netvigour.com for Exchange 2003 clients and https://exchange1.netvigour.com for Exchange 2007 clients.

Create a custom form for use with Microsoft Outlook

Andrew Uzarowski — Mon, 04 Aug 2008 07:09:00 GMT

Abstract:

Question:

How do I create a custom form for use with Microsoft Outlook and Exchange?

Answer:

While creating custom forms is probably best left to a developer or IT personnel within your organization, you can follow this excellent tutorial for complete instructions on how to create a public folder, design a custom form based on one of the default Outlook forms, and associate that form with a specific folder:

http://office.microsoft.com/en-us/outlook/HA012106101033.aspx

Turn off the Outlook 2007 ribbon bar

Andrew Uzarowski — Wed, 30 Jul 2008 15:41:00 GMT

Abstract:

Question:

How can I turn off the ribbon bar in Outlook 2007?

Answer:

While you can't completely turn off the new "ribbon bar" feature of Outlook 2007, you can at least minimize it. To do so, click the small down arrow to the right of the Quick Launch bar as shown below. Then, click "Minimize the Ribbon".

How do I remove duplicate contacts from my mailbox?

Dan Cunningham — Thu, 24 Jul 2008 13:05:00 GMT

Abstract:

Question:

How do I remove duplicate contacts from my mailbox?

Answer:

http://office.microsoft.com/en-us/outlook/HA011267141033.aspx

Why does the Plesk default page show even though I've uploaded my website?

Andrew Uzarowski — Tue, 22 Jul 2008 22:35:00 GMT

Abstract:

Question:

Why does the Plesk default page show even though I've uploaded my website?

Answer:

You need to change the default page order for your website. Once logged in at https://iis2-plesk.netvigour.com:8443, click on your domain. Then, click Web Directories. Next, click Preferences. On the next page, you can adjust the Default document search order so that your true home page is higher in the list than the default one (index.html).

How do I open a SharePoint site or document library in Windows Explorer?

Andrew Uzarowski — Tue, 22 Jul 2008 22:32:00 GMT

Abstract:

Question:

How do I open a SharePoint site in Windows Explorer?

Answer:

Windows Vista:

Under the Start menu, right-click on Computer and choose Map Network Drive.
In the Map Network Drive wizard, click "Connect to a Web site that you can use to store your documents and pictures."
In the Add Network Location Wizard, click Next.
Highlight "Choose a custom network location" and click Next.
Type in the full address of your SharePoint website, such as http://mycompany.shpt.netvigour.com or http://sharepoint.mycompany.com and click Next. You'll be prompted to enter your username (usually your full email address) and password. If you don't know the address of your company's SharePoint site, ask your company's IT person or contact NetVigour Technical Support at http://www.netvigour.com/support.
On the next screen, you can specify an easily identifiable name for your SharePoint site and click Next.
Click Finish. If you receive an error that says your site is not accessible, you may need to install the Microsoft hotfix available here: http://support.microsoft.com/?id=945435.

Windows XP:

Under the Start menu, right-click on My Computer and choose Map Network Drive.
In the Map Network Drive wizard, click "Sign up for online storage or connect to a network server."
In the Add Network Place Wizard, click Next.
Highlight "Choose another network location" and click Next.
Type in the full address of your SharePoint website, such as
http://mycompany.shpt.netvigour.com
Reset Cache Mode in Outlook

Dan Cunningham — Fri, 27 Jun 2008 05:08:00 GMT
Abstract:
If you receive a message when opening Microsoft Outlook that says "Exchange is currently in recovery mode", this indicates an inconsistency between the cache mode copy of your mailbox on your computer and the synchronized copy on the Exchange Server. An example of this message is shown here:
The following message also indicates that the Outlook Cache needs to be reset:
To resolve this issue, you need to reset your Outlook cache as follows:
1. Start Microsoft Outlook and click Connect or Use Temporary Mailbox when you receive the prompt shown above.
2. Once Outlook is launched, go to the Tools menu and choose Account Settings.
3. Highlight your Microsoft Exchange account in the list shown and click Change.
4. Click the More Settings button, and then go to the Advanced tab on the window that appears.
5. Clear the Use Cached Exchange Mode check box, and then click Apply.
  Important: You must click Apply in order to complete the next step. After you click
  Apply, this message appears: "You must restart Outlook for these changes
  to take effect." Do not exit Outlook at this point.
6. Clic
How do I view web statistics for my NetVigour hosted website?

Andrew Uzarowski — Tue, 21 Aug 2007 09:02:00 GMT
Abstract:
Question:
How do I view web statistics for my NetVigour hosted website?
Answer:
If you manage your NetVigour-hosted website via our Plesk Control Panel (this applies to most NetVigour customers), then you can access your website statistics directly by going to <http://www.yourwebsite.com/plesk-stat/webstat>. Alternatively you can access statistics for your website by logging in to the Plesk Control Panel https://iis2-plesk.netvigour.com:8443, clicking on the domain “yourwebsite.com” link at the bottom of the page, then clicking the “Report” icon, and finally the “Web Stats” icon. The one confusing part is that upon clicking the "Web Stats" icon or going directly to the web stats link you will be prompted for a username and password. This is the same username and password that you use for FTP/FrontPage access to your website.

Are there any known issues with Outlook 2007, and how do I fix them?

Dan Cunningham — Thu, 14 Jun 2007 05:23:00 GMT
Abstract:
Question:
Are there any known issues with Outlook 2007, and how do I fix them?
Answer:
Yes we have found Outlook 2007 to be a bit slow, chiefly due to the new and “improved” search functionality. When it is working properly, we have found the new search to be amazingly quick when searching through hundreds or thousands of messages, but we have also found that it can bring a brand new Dell workstation to it's knees sometimes as it indexes content, etc.
There is one possible fix that Microsoft released for “slow” Outlook 2007 issues. Please get this installed for all Outlook 2007 users, as performance is considerably improved:
Info: http://support.microsoft.com/?id=933493
Actual Download: Yes we support a feature called “Deleted Item Retention”. Simply have your user highlight their Deleted Items folder in Outlook and then choose “Recover Deleted Items…” from the Tools menu. This should open a window showing all messages that they “permanently” deleted from the Deleted Items folder in the past 30 days. If you do not see what you are looking for in the list, than please make sure you also try to hold down the <Shift> key while you click on Recover Deleted Items as this will reveal any hard-deleted items in the Deleted Item Retention folder. Do this while your Inbox is highlighted in Outlook and again when the Deleted Items folder is highlighted. If you still cannot find the items that you are looking for then please submit a support ticket at http://www.netvigour.com/support and we will advise you if there are any alternatives available that may retrive the deleted items.

Can I recall a message that I sent by mistake?

Dan Cunningham — Thu, 07 Jun 2007 14:08:00 GMT
Abstract:
Question:
Can I recall a message that I sent by mistake?
Answer:
Through Outlook you can recall a message but the recipient will get a warning when they try to open the message stating that you have recalled it...this kind of defeats the purpose a bit. This is, unfortunately, a limitation of Microsoft's product, not our service. Also, please keep in mind that certian critiera need to be meet on both the sender's and the recipient's side of things in order to successfully recall a sent message. Please view the following link for more details:
http://office.microsoft.com/en-us/outlook/HA010917601033.aspx
Why does my Contacts folder not show up under the "Show names from the "dropdown in my Outlook Address Book?

Dan Cunningham — Thu, 07 Jun 2007 12:49:00 GMT
Abstract:
Question:
Why does my Contacts folder not show up under the "Show names from the:" dropdown in my Outlook Address Book?
Answer:
There are two possible solutions to this problem as follows:
Solution 1:
1. Click on the Go menu in Outlook and choose Folder List.
2. Right click on your Contacts folder in the left-pane and choose Properties.
3. Click the Outlook Address Book tab. Make sure that the "Show this folder as an e-mail address book" is checked.
Solution 2 (If the box described in Solution 1 is grayed out):
Can I add an additional user as a full administrator for NEMS by Postini?

Dan Cunningham — Thu, 07 Jun 2007 11:50:00 GMT
Abstract:
Question:
Can I add an additional user as a full administrator for NEMS by Postini?
Answer:
Yes you can can add an additional user as a full administrator for NEMS by Postini by doing the following:

Log in at http://spam.netvigour.com and click “System Administration”.
Click the “Orgs and Users” tab.
Click “Authorizations” in the top orange bar.
Click the “List”
How do I create a catch-all mailbox in NEMS by Postini?

Dan Cunningham — Thu, 07 Jun 2007 11:49:00 GMT
Abstract:
Question:
How do I create a catch-all mailbox in NEMS by Postini?
Answer:
Once you’ve logged in to your NEMS by Postini account, click “System Administration”. Click the “Orgs and Users” tab. Then, click “Domains” in the orange bar at the top. Next, click the link for your email domain. Finally, click “Edit” in the gray bar. Now, you should see a box where you can enter a “Catchall User Address”.

Note: The address specified here will receive all email sent to your domain for which a user/alias has NOT been defined within the Postini interface.

How do I setup a Treo 650 with Exchange ActiveSync?

Dan Cunningham — Wed, 06 Jun 2007 07:00:00 GMT
Abstract:
Question:
How do I setup a Treo 650 with Exchange ActiveSync?
Answer:
Please find attached the setup guide for the Treo 650 with Exchange ActiveSync. This document is pulled directly from the Palm documentation for the VersaMail program on the Treo 650. The one bit of information you’ll need is the “SAM Account Name” that is referenced in the guide. This will be the first 20 characters of the user’s email address without the '@' symbol and not ending in a period (.). For example, john.doe@mycompany.com would be “john.doemycompany.co” (without quotes). If the 20^th character ends up being a period, simply skip the period and add the next character. For example, john.doe@democompany.com would be "john.doedemocompanyc" (without quotes).

How do I Setup ActiveSync (including Windows Mobile 5.0) on a Windows-based PDA/SmartPhone?

Dan Cunningham — Wed, 06 Jun 2007 06:55:00 GMT
Abstract:
Question:
How do I Setup ActiveSync (including Windows Mobile 5.0) on a Windows-based PDA/SmartPhone?
Answer:
Use the "To synch with Exchange Server 2003 over the air" instructions and the following information. These and other helpful instructions can also be found at the following URL.
http://www.microsoft.com/windowsmobile/help/smartphone/setupemailonexchange.mspx

To configure your connection, you’ll need the following information:

Username: first 20 characters of the user’s email address without the '@' symbol and no
How do I setup Entourage 2004 for my Exchange Account?

Andrew Uzarowski — Wed, 06 Jun 2007 05:44:00 GMT
Abstract:
Question:

How do I setup Entourage 2004 for my Exchange Account?

Answer:

Entourage 2004 setup instructions are as follows:

1. Do not use Entourage Setup Assistant
Why do I get an NDR when I try sending to a recipient that I used to be able to send to just fine?

Dan Cunningham — Wed, 08 Nov 2006 09:12:00 GMT
Abstract:
Question:
Why do I get an NDR when I try sending to a recipient that I used to be able to send to just fine?
Answer:
This is VERY common in scenarios where a customer has migrated from their own Exchange environment to ours, or an external contact object is concerted to a full Exchange mailbox. The reason is that Outlook cache’s the “behind-the-scenes” x.400 address of each user to whom you send an email. The problem is that the x.400 addresses cached by Outlook back when you used your old Exchange environment are not valid in a different Exchange environment (i.e. the NetVigour one). Therefore, if you type the first couple letters of a user’s name in Outlook and let Outlook “auto-complete” their address for you, you may receive an NDR when sending to a recipient that you used to be able to send to just fine.

Yes! You can use the NetVigour Outlook 2003 Setup Scripts.

Attached to this article you will find two .prf files to assist you in setting up Microsoft Outlook profiles (you’ll need to rename the files with a .prf extension). The files have been renamed with an underscore (_) character to prevent your browser or an email program from incorrectly blocking them as a potentially harmful file type.

You’ll want to follow these steps to set up client computers with these .prf files:

Question:
How do I create a Public Folder (calendar or other) and set the permissions on that folder?
Answer:
To create a Public Folder and set permissions on that folder, please follow the steps in this article:

http://office.microsoft.com/en-us/assistance/HP052423241033.aspx

http://support.microsoft.com/kb/188856

To resolve this issue, first create an Outlook profile that connects to the affected mailbox on a computer that runs a Windows version in the language to which you want to set the Outlook folders. For example, if you want the folder names to appear in English, then be sure to create the profile on an English language version of Windows. Once you've created the profile, start Microsoft Outlook by typing "Outlook.exe /resetfoldernames" (without quotes) from the Start|Run prompt on that computer. Once you log in, Outlook will reset the folder names to appear in the language that is the default for that computer.

How do I setup Microsoft Outlook 2003, XP, or 2000 for VPN Access to Hosted Exchange?

Dan Cunningham — Fri, 20 Oct 2006 13:04:00 GMT

Abstract:

Question:

How do I setup Microsoft Outlook 2003, XP, or 2000 for VPN Access to Hosted Exchange?

Answer:

Microsoft Outlook 2003 on Windows XP is the preferred client platform for NetVigour Hosted Exchange services. If you must use an older version of Microsoft Outlook (prior to Microsoft Outlook 2003) or do not have Windows XP, then you'll need to establish a VPN connection to the NetVigour network prior to connecting with Microsoft Outlook. To set up your client, follow the steps below:

To create a VPN connection, choose 'Network and Dial-up Connections' located under your 'Start' menu or in 'Control Panel'. Once you've opened the 'Network and Dial-up Connections' window, double-click on 'Make New Connection'.
Once you've launched the 'Network Connection Wizard' window click 'Next'

Note: If you've never run the 'Network Connection Wizard' before, you may see the 'Location Information' window (shown below). Click 'Cancel' on this window to return to the 'Network Connection Wizard' (you may need to do this 2 or 3 times in c

How do I migrate data from an old Outlook profile?

Dan Cunningham — Fri, 13 Oct 2006 12:29:00 GMT
Abstract:
Question:
How do I migrate data from an old Outlook profile?
Answer:
1. In the case where you already have an existing .pst file on your computer and you want to open that .pst file from within your new NetVigour Outlook profile, simply follow these steps: http://office.microsoft.com/en-us/assistance/HP052432211033.aspx

2. In the case where you have an existing .pst file or Exchange mailbox in an old Outlook profile and you want to import that data into your new NetVigour mailbox on our Exchange Server, use the Import and Export wizard under the ‘File’ menu in Microsoft Outlook. Specifically, you’ll want to open up your old Outlook profile, go to the ‘File’ men

Can I open one or more user's mailboxes within my Outlook?

Dan Cunningham — Fri, 13 Oct 2006 12:07:00 GMT
Abstract:
Question:
Can I open one or more user's mailboxes within my Outlook?
Answer:
Yes you can open additional Exchange mailboxes permanently in your Outlook and you can be able to send as that mailbox. First you’ll need to contact NetVigour Technical Support and have us adjust permissions accordingly. Then you will need to follow this tutorial:

http://office.microsoft.com/en-us/assistance/HP010030561033.aspx.

How can I share my Microsoft Outlook Calander and other folders?

Dan Cunningham — Fri, 13 Oct 2006 12:05:00 GMT
Abstract:
Question:
How can I share my Microsoft Outlook Calender and other folders?
Answer:
To grant another user access to one or more of your folders, such as in the case of an administrative assistant who needs to access your calendar, you’ll first need to give that administrative assistant access to your calendar by clicking the link titled “Share a public or private folder using permissions” on this page: http://office.microsoft.com/en-us/assistance/HP052421611033.aspx.

Then, for the administrative assistant to be able to open up that folder that you’ve shared, they’ll want to follow these steps here: http://office.microsoft.com/en-us/assistance/HP052421511033.aspx.

How do I manually update my Offline Address Book (OAB) within Outlook?

Dan Cunningham — Fri, 13 Oct 2006 08:13:00 GMT
Abstract:
Question:
How do I manually update my Offline Address Book (OAB) within Outlook?
Answer:
Go to the Tools menu, choose Send/Receive, then choose Download Address Book. Be sure to uncheck the box titled Download changes since last Send/Receive and then click OK.

How do I setup ActiveSync on a Windows Mobile 2003 Second Edition Device?

Dan Cunningham — Wed, 11 Oct 2006 12:26:00 GMT
Abstract:
Question:
How do I setup ActiveSync on a Windows Mobile 2003 Second Edition Device?
Answer:
Follow this tutorial on how to setup a Windows Mobile 2003 Second Edition Device. Note that this tutorial includes directions for syncing with an Exchange server and syncing with Outlook on a PC. Be sure to follow the instruction on syncing with an Exchange Server.

http://download.microsoft.com/download/4/e/f/4eff9f7c-be82-43b7-9c58-a9e076ba47b3/ActiveSync_SP.pdf

Question:
Can I get Outlook 2003 to remember my password?
Answer:
Yes it is possible to get Outlook 2003 to remember a user's password; however, NetVigour does not recommend this practice unless you are doing so on a secure home computer. To get Outlook 2003 to save a user's password use the instructions at the following URL:
http://www.andreasroom.com/blog/archive/2005/06/17/RPCHTTP.aspx

How do I setup a Nokia E61 Mobile Phone for Exchange?

Dan Cunningham — Wed, 11 Oct 2006 11:08:00 GMT
Abstract:
Question:
How do I Setup a Nokia E61 Mobile Phone for Exchange?
Answer:
To configure your connection, you’ll need the following information:

Username: first 20 characters of the user’s email address without the ‘@’ symbol and not ending in a period (.). For example, john.doe@mycompany.com would be “john.doemycompany.co” (without quotes). If the 20^th character ends up being a period, simply skip the period and add the next character.
Password: user's regular password

NetVigour Knowledge Base

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How do I backup my BlackBerry device?

Can my BlackBerry device work with an external POP account in addition to my BES account with NetVigour?

Can two BlackBerry devices be linked to the same Exchange mailbox?

What do I do if deleting an item on my BlackBerry does not delete the item on my Exchange mailbox?

Can I wirelessly synch subfolders of my inbox on my BlackBerry?

How do I establish a VPN connection to NetVigour?

How do I setup ActiveSync on my iPhone?

How do I import or export rules using Outlook?

Set up Outlook 2007 for Hosted Microsoft Exchange 2007

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What are the features of Outlook 2003 vs. Outlook 2007 and Outlook Web Access 2007?

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How do I setup Microsoft Outlook 2003 on Windows XP for NetVigour Hosted Exchange?

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Turn off the Outlook 2007 ribbon bar

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Reset Cache Mode in Outlook

How do I view web statistics for my NetVigour hosted website?

Are there any known issues with Outlook 2007, and how do I fix them?

Can I recall a message that I sent by mistake?

Why does my Contacts folder not show up under the "Show names from the "dropdown in my Outlook Address Book?

Can I add an additional user as a full administrator for NEMS by Postini?

How do I create a catch-all mailbox in NEMS by Postini?

How do I setup a Treo 650 with Exchange ActiveSync?

How do I Setup ActiveSync (including Windows Mobile 5.0) on a Windows-based PDA/SmartPhone?

How do I setup Entourage 2004 for my Exchange Account?

Why do I get an NDR when I try sending to a recipient that I used to be able to send to just fine?

How do I setup Microsoft Outlook 2003, XP, or 2000 for VPN Access to Hosted Exchange?

How do I migrate data from an old Outlook profile?

Can I open one or more user's mailboxes within my Outlook?

How can I share my Microsoft Outlook Calander and other folders?

How do I manually update my Offline Address Book (OAB) within Outlook?

How do I setup ActiveSync on a Windows Mobile 2003 Second Edition Device?

How do I setup a Nokia E61 Mobile Phone for Exchange?